Refund Policy

At North East Car Port, we want you to feel confident in every purchase. Please review our return policy carefully before placing your order.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused and uninstalled
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

To start a return, please contact us at:

[Insert Your Support Email Address]

If your return request is approved, we will provide instructions on how and where to send your item.

Items sent back without first requesting a return will not be accepted.

If you have any return-related questions, please contact us at the email address above.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is damaged during shipping
  • The item is defective
  • You received the wrong product
  • Parts are missing

We will evaluate the issue and work quickly to provide a replacement, repair, or appropriate resolution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-built or made-to-order structures
  • Personalized or special-order items
  • Installed or assembled products
  • Clearance or final sale items
  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before initiating a request.

Exchanges

Due to the size and nature of our products (such as metal carports, garages, sheds, and related accessories), we do not process direct exchanges.

If you wish to replace an item, you may:

  • Request a return (if eligible)
  • Once approved, place a new order separately

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

To qualify:

  • The item must be unused and uninstalled
  • It must be in its original packaging
  • Proof of purchase is required

Custom-built or personalized products may not qualify under this right, where legally permitted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method
  • Refunds are processed within 10 business days

Please note that your bank or credit card provider may require additional time to process and post the refund.

Shipping costs (if applicable) are non-refundable unless the return is due to our error.