Frequently asked questions
1. What products does North East Car Port offer?

We offer a wide range of outdoor protection solutions, including:

  • Metal Carports – Durable shelters for cars, trucks, and SUVs
  • Portable Garages – Easy-to-assemble all-weather shelters
  • RV Covers – Custom-fit covers to protect your recreational vehicles
  • Storage Sheds – Secure storage for tools, equipment, and supplies
  • Carport Accessories – Anchor kits, side panels, enclosures, gutters, and extension kits
2. Can I customize my carport or shed?

Yes! Many of our carports and sheds can be customized with accessories like side panels, enclosures, gutters, and extension kits to meet your specific needs. Our team can guide you on the best configuration for your space and requirements.
3. How long does it take to process and ship an order?

Orders are typically processed within 2–3 business days. Delivery times depend on the product type and shipping method but generally range from 5–21 business days. Large structures may require freight shipping and scheduled delivery.
4. Do you ship internationally?

Yes, we ship to select countries. Shipping costs and delivery times will vary depending on the destination and product size. Please check the checkout page for accurate shipping information.
5. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment directly through the carrier’s website.
6. What is your return policy?

We have a30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Certain products, such as custom-built carports, personalized items, or sale items, may not be eligible for return. Please review our Return & Refund Policy for full details.
7. Are your carports and sheds durable?

Absolutely. All Porta Haven structures are made from high-quality steel and weather-resistant materials, designed to withstand rain, wind, and sun. Accessories like anchor kits, gutters, and enclosures further enhance durability and protection.
8. Can I assemble the products myself?

Many of our products are designed for easy DIY assembly. Assembly instructions are included with each product. For larger structures, professional installation is recommended for safety and optimal performance.